Privacy Policy

1. Introduction

Welcome to Innovative Printing Systems Inc. ("Innovative Printing Systems," "Company," "we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you provide when visiting our website or when using our on-site printer repair and related services. This Privacy Policy explains what information we collect, how we use it, how we protect it, when we share it, and the choices you have regarding your personal information. By accessing or using our Website or services, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Innovative Printing Systems Inc. 319 Commerce Ct, Pottstown, PA 19464, United States Email: contact@innovativeprintingsystems.com Phone: (206) 408-3249

3. Scope of This Privacy Policy

This Privacy Policy applies to all information collected through:

• Our website
• Online service requests
• Appointment scheduling
• Contact forms
• Telephone communications
• Email communications
• Customer service
• On-site printer repair services
• Printer maintenance services
• Any other interaction with Innovative Printing Systems Inc.

This Privacy Policy does not apply to websites or services operated by third parties that may be linked from our Website.

4. Personal Information You Provide

You may voluntarily provide information including:

• Full Name
• Company Name
• Email Address
• Telephone Number
• Service Address
• Billing Address
• City, State, and ZIP Code
• Printer Brand, Model, and Serial Number (if required)
• Description of Printer Issue
• Preferred Appointment Date
• Communication Preferences
• Payment Information (processed securely by payment providers)
• Any information submitted through contact forms or customer service requests

Providing personal information is voluntary; however, certain information may be required to schedule or perform requested services.

5. Service Information

To diagnose and repair printers, we may collect information regarding your equipment, including:

• Printer manufacturer, model, and device serial number
• Error messages and diagnostic information
• Repair history and maintenance records
• Parts replaced and service notes
• Warranty information (if applicable)

This information is used solely for providing requested repair and maintenance services.

6. Automatically Collected Information

When you visit our Website, certain technical information may automatically be collected, including IP address, browser type and version, operating system and device type, screen resolution, language preferences and time zone, referral URL and pages visited, time spent on pages and navigation activity, clickstream data, date and time of visit, approximate geographic location, and website performance data. This information helps improve Website functionality, security, and overall user experience.

7. Cookies and Similar Technologies

Our Website may use cookies, web beacons, pixels, local storage, and similar technologies. Cookies help us:

• Remember user preferences
• Improve website functionality
• Analyze visitor behavior
• Maintain website security
• Enhance website performance
• Measure advertising effectiveness
• Improve customer experience

You may disable cookies through your browser settings; however, doing so may affect certain Website features.

8. Analytics and Advertising Measurement

We may use analytics services to better understand how visitors interact with our Website. Analytics may collect information such as device and browser information, session duration, pages viewed, referral sources, general geographic location, and user engagement. Analytics information is generally aggregated and does not directly identify individual visitors. If you reach our Website through an online advertisement, we may also use advertising conversion tracking, such as the Microsoft Advertising Universal Event Tracking tag, to measure in aggregate whether advertising visitors request appointments. We do not use this data to identify you personally, and you can opt out of personalized advertising through your advertising platform account settings or block the related cookies in your browser.

9. How We Use Your Information

We use information we collect for legitimate business purposes, including:

• Scheduling on-site printer repair appointments
• Providing requested repair services
• Responding to customer inquiries and processing service requests
• Sending appointment confirmations and repairman updates
• Managing customer accounts and maintaining repair records
• Processing payments and sending invoices
• Providing warranty service and improving customer service
• Operating our Website and improving its performance
• Preventing fraud and detecting unauthorized activity
• Complying with legal obligations and enforcing our Terms and Conditions
• Conducting internal business operations and improving service quality

We process personal information only where we have a legitimate business purpose or another lawful basis for doing so.

10. Customer and Marketing Communications

We may communicate with you regarding appointment confirmations and reminders, repairman arrival notifications, service status updates, warranty information, customer service, billing and payment information, responses to inquiries, and service-related announcements. If you subscribe to marketing communications, we may also send newsletters, promotional offers, or updates about our services. You may opt out of marketing emails at any time by clicking the "Unsubscribe" link included in marketing emails or by contacting us directly. Please note that you may continue to receive transactional or service-related communications even after opting out of marketing messages.

11. Information Sharing

We do not sell your personal information. We may share information only when necessary with trusted third parties, including service providers who assist us with website hosting, payment processing, email delivery, appointment scheduling, analytics, customer service, fraud prevention, and IT services. These providers receive only the information necessary to perform services on our behalf and are contractually obligated to protect your information. We may also disclose information to comply with applicable laws, respond to lawful requests from government authorities, protect our legal rights, prevent fraud, or enforce our agreements. If Innovative Printing Systems Inc. is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, customer information may be transferred as part of that transaction, subject to applicable legal requirements.

12. Data Retention

We retain personal information only for as long as reasonably necessary to provide requested services, complete repair and maintenance work, process payments, maintain customer service records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce our agreements, and protect our legal rights. When personal information is no longer required, we will securely delete, anonymize, or dispose of it in accordance with applicable laws and our internal retention practices.

13. Data Security

Protecting customer information is extremely important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, loss, theft, misuse, alteration, and destruction. Security measures may include secure HTTPS encryption, firewalls, access controls and password protection, secure servers, employee confidentiality obligations, regular software updates, and security monitoring. Although we strive to protect personal information, no method of electronic transmission or storage is completely secure, and therefore we cannot guarantee absolute security.

14. Payment Information

Payments made through our Website may be processed by trusted third-party payment processors. Innovative Printing Systems Inc. does not intentionally store complete credit card numbers, CVV codes, or other sensitive payment credentials on our servers. Payment processors maintain their own privacy and security policies governing payment transactions.

15. Email Security

Please understand that email communications transmitted over the internet may not always be completely secure. For your protection, please avoid sending sensitive financial information or confidential credentials through standard email communications.

16. Third-Party Websites and Services

Our Website may contain links to, or integrate services provided by, trusted third parties, including payment providers, mapping services, website analytics providers, email service providers, appointment scheduling platforms, and spam protection services. We are not responsible for the privacy practices, security, or content of third-party websites. Each third-party provider operates under its own privacy policy and terms of service. We encourage users to review those policies before providing personal information or interacting with third-party services.

17. Information You Choose to Publish

If you submit reviews, testimonials, comments, or other public content to our Website or social media pages, that information may become publicly visible. Please exercise caution before posting personal information in public areas. You are also responsible for ensuring that the information you provide is accurate, complete, and current.

18. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. These rights may include:

• The right to know what personal information we collect
• The right to request access to your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to receive a copy of your personal information where applicable
• The right to limit certain uses of personal information where permitted by law
• The right to opt out of certain marketing communications
• The right to withdraw consent where processing is based on consent

Submitting a request does not guarantee that we can fulfill it in every circumstance, as certain legal or contractual obligations may require us to retain specific information. Requests may be submitted using the contact information at the end of this Privacy Policy.

19. State Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws, including the right to know what categories of personal information are collected, the sources of that information, the business purposes for collecting it, and the categories of third parties receiving it, as well as the right to request access, correction, deletion, and portability, and to exercise privacy rights without unlawful discrimination. Innovative Printing Systems Inc. does not sell personal information as that term is generally defined under applicable California privacy law. Residents of certain other U.S. states may have additional rights regarding access, correction, deletion, data portability, opt-out, and appeals. We reserve the right to verify the identity of individuals before processing privacy requests.

20. Do Not Track

Some web browsers include a "Do Not Track" feature. Because there is currently no universally accepted industry standard governing DNT signals, our Website may not respond to all Do Not Track requests.

21. Children's Privacy

Our Website and services are intended for adults and businesses. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child without appropriate parental consent, we will take reasonable steps to delete such information promptly. Parents or guardians who believe their child has provided personal information may contact us immediately.

22. International Visitors

Our Website is intended primarily for individuals located within the United States. If you access our Website from another country, you understand that your information may be transferred to, stored, and processed in the United States where privacy laws may differ from those in your jurisdiction. By using our Website, you consent to such transfers where permitted by applicable law.

23. Business Customers

Many of our services are provided to businesses, organizations, educational institutions, healthcare providers, and government entities. Information provided in connection with business services may be processed for legitimate business purposes, including equipment maintenance, service scheduling, asset management, equipment servicing, warranty administration, billing, and contract administration.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable law, business operations, technology, website functionality, industry practices, or security improvements. When changes are made, we will update the "Effective Date" shown at the beginning of this Privacy Policy. Material changes may also be communicated through our Website or by other appropriate means where required by law. Your continued use of the Website after changes become effective constitutes acceptance of the revised Privacy Policy.

25. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Any disputes relating to this Privacy Policy shall be subject to the applicable jurisdiction and venue as provided under our Terms of Service.

26. Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact Innovative Printing Systems Inc., 319 Commerce Ct, Pottstown, PA 19464, United States, or email contact@innovativeprintingsystems.com. We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.